Lavender Court

Updated 8 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 20 January 2022 and was unannounced.

Updated 8 February 2022

About the service

Lavender Court provides personal care for up to 18 older people in one single storey building. Some people supported were living with dementia. At the time of the inspection 13 people were using the service.

People’s experience of using this service and what we found

People told us they felt safe living at Lavender Court. Staff knew how to protect people from abuse. Most risks to people were assessed and managed. However we identified some additional work was needed in this area. New starters were recruited using processes that reduced the risk of unsuitable staff being employed.

Staff received the right training to carry out their roles safely and were supported with regular supervision meetings and appraisals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

We have made a recommendation about the management of CCTV within the home.

People and relatives said staff were very kind and caring. We observed positive relationships between people and staff. The care people received was person-centred. People and relatives knew how to complain if needed. Activities were available to people. However, people, relatives and some staff told us these could be improved.

Checks to monitor and improve the service were carried out by the registered manager and provider. The provider sought and acted on feedback. The service worked in partnership with other agencies to fully meet people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.