Valley House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to achieve their own goals, wishes and ambitions in their own time with the support of the staff team. Staff supported people to access health and social care support from other professionals if this was needed. However, some relatives explained they were unsure why staff supported their family members in some of the way they did. The management team detailed how they would be meeting with relatives to discuss this in further detail where needed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were unable to verbally tell us how they were supported to achieve their outcomes. However, evidence showed how people had been supported to achieve positive outcomes such as no longer needing restrictive practices to keep them safe. People had also been supported to access the community and learn independent living skills if this was their choice. We discuss this fully an the outstanding impact this had on people’s lives in the Caring key question. One relative said, ‘‘[Staff] really try their best to help [family member] get out and about although they find this quite difficult. It is great to be shown the photos of what they have been up to.’’ However some relatives explained to us they did not fully understand the reasons as to why staff were supporting their family member in the way they were. Some relatives flet their family members should have a more structured timetable of activities to make sure they were out of the service more. We discussed this with the management team who told us they would be meeting with relatives to explain how they supported people to be fully in control of how they spent their lives and help relatives with any questions they may have.

Staff were dedicated and passionate about supporting people to achieve their outcomes. This had led to some very positive outcomes for people as we detail in the Caring key question. Staff explained how they were empowered and enabled to support people to try new things and this was then used to update people’s care and support plans, sharing best practice between the staff team. The management team were proud about the support staff gave to people and spoke enthusiastically about what people had been supported to achieve at the service. The management team shared these successes with the staff team to ensure they understood the impact their support was having for people.

Processes were in place to ensure people were supported to achieve their desired outcomes. The management and staff team met with people and their relatives regularly to make sure their support plans and risk assessments were current and in line with what people wanted to achieve. They were also reviewed regularly. The registered manager recorded people’s positive outcomes so these could be referred to as an indication of the way staff had support them. As a result of the support staff and the management team gave to people they had been supported to achieve great outcomes as discussed in the caring key question.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.