• Services in your home
  • Homecare service

Aceso Homecare

Overall: Good read more about inspection ratings

4B Hightown, Sandbach, CW11 1AB (01270) 629761

Provided and run by:
Aceso Services Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 6 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small and we wanted to ensure members of the management team were available to assist with the inspection.

Inspection activity started on 27 January 2023 and ended on 24 February 2023. We visited the location’s office on 3 February 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service including relatives about their experience of the care provided. We spoke with 4 members of staff including the registered manager and 3 members of the staff team. We reviewed a range of records. This included 4 people’s care records and 5 medication records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found

Overall inspection

Good

Updated 6 April 2023

About the service

Aceso Homecare is a homecare agency providing personal care to older people and people with physical disabilities. At the time of our inspection there were 28 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a safe and well managed service. The needs of people were met in a person-centred way which included their involvement. Recruitment of new staff was robust and risk assessments identified the main risks faced by people in their daily lives.

People were happy with the support they received and considered staff approach to be positive and consistent.

Governance of the service was effective with shortcomings in quality being identified and acted upon. The registered manager had been open about these and had employed effective methods to ensure that the service was well managed. The views of people and staff had been included and governance of the service was now robust.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 January 2019).

Why we inspected

Our last regulatory contact with the service had identified shortcomings in aspects of delivery of the service. This had included aspects of recruitment, risk assessment, care plan review and mental capacity assessments. The registered manager had been transparent in reporting these. This inspection was prompted by this information.

This inspection found that all these improvements had been met.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.