About the service Bonehill Lodge is a residential care home providing accommodation for persons who require nursing or personal care for up to 26 people. The service provides support to older people in one adapted building. At the time of our inspection there were 23 people using the service.
People’s experience of using this service and what we found
People were supported to stay safe from the risk of abuse by staff who had received relevant and appropriate training to do so. Staff were aware of people’s needs and risks assessments were in place to help guide staff to protect people from avoidable harm. There were enough staff to meet people’s needs and staff were recruited safely. Effective infection prevention control measures were in place and systems were in place to enable the registered manager and the staff team to learn lessons when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager promoted a positive culture at the home where people, their relatives and staff were encouraged to be engaged with the day to day running of the service. Staff were clear about their roles and responsibilities. There were systems in place to assess and maintain the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 26 April 2018)
Why we inspected
The inspection was prompted in part due to concerns received from the Local Authority. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bonehill Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.