23 April 2013
During a routine inspection
People who used the service told us 'It's a busy noisy environment' and 'There is always something going on'. We found people were able to choose where and how to spend their time and there were quieter areas for people who preferred a more restful environment. We observed staff were kind and respectful and spoke with people using their preferred names.
We found people's care and welfare needs were identified and they were given the support they needed to meet these needs. People had access to a range of NHS services including a community matron and district nurses.
We observed the meal service at lunchtime and saw people were offered a choice of food. People who needed help or encouragement to eat were given appropriate support.
We found people who used the service were safe and staff were aware of how to recognise and report any concerns about people's safety and well being.
People we spoke with described the staff as 'lovely'. We saw staff were supported to maintain and develop their knowledge and skills.
We found there were suitable systems in place to support people to make comments or complaints about the service and people's comments and/or complaints were dealt with.
There were systems in place to assess the quality of the service people received.