16 April 2013
During a routine inspection
Three of four patients spoken with indicated there had been some initial problem with their referral, but put this down to teething problems in a new service. All were satisfied with the service once they started to receive it. Commenting 'the service is very good, I can't fault it.'
Whilst patients felt that staff did what they could to protect the privacy and dignity of patients, the present facilities meant that confidentiality was compromised. Three patients said they felt this needed to be improved. One patient said they did not have any issues with privacy.
We spoke with staff and viewed records. We saw evidence that patient's received an appropriate assessment of need, and all treatments were recorded, reviewed and patients referred on where necessary.
Staff told us they had access to training relevant to their roles and we saw staff training records. Staff said they attended regular staff meetings, and a staff performance appraisal system had been implemented. We reviewed documentation to support this.
A system for quality monitoring was in place and patients had opportunities to express their views about the service they received.