6 February 2020
During a routine inspection
Favour Health Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection one person was receiving personal care.
People’s experience of using this service and what we found
The person’s care and support needs were met by staff who knew them well and enjoyed working with them. Staff had been safely recruited and had received training in safeguarding – protecting people from abuse. Staff knew how to recognise abuse and report concerns. The person’s privacy and dignity were respected.
The person was supported to have maximum choice and control of their live. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.
The person had been involved in developing their care plan which was person centred. This provided guidance for staff to enable them to provide the care and support the person had agreed was appropriate to them. The plan was reviewed regularly, and the person could change their plan whenever they chose.
The registered manager sought feedback about the person's care experience to ensure continued personalised care was provided. The person spoke highly of the registered manager, stating they felt happy to contact them by telephone, and received visits at their home to check on their wellbeing.
The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. No complaints or concerns had been reported before the inspection. Staff were positive, stating the registered manager was kind and caring.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 24th November 2017 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.