We carried out a review of the data available to us about The Broad Group Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Broad Group Ltd, you can give feedback on this service.
CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service:
A person who used the service commented they received the care they needed from staff who were kind and to feel and be as safe as possible within their home. The person valued the same regular staff who supported them to meet their needs at the agreed times and were flexible if changes were required.
The registered manager was reviewing the person’s care plans, so they reflected the person’s up to date care needs with any potential risks to them to guide staff practices.
Environmental risks were also assessed within the person’s home to help avoid any potential accidents to the person who used the service or staff. Staff understood their responsibilities in reducing the spread of infections whilst undertaking their caring roles.
Staff were being recruited safely and there were enough staff to meet the support needs of people living in their own homes. Staff received appropriate training and they told us the training was good and relevant to their role. The registered manager was supported in their role and provided support to staff where they could discuss their ongoing development needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.
The registered manager worked in partnership with health and social care professionals so a person who used the service was supported to remain healthy and well.
A person who used the service enjoyed positive relationships with the staff team and were treated with kindness and respect. The person’s independence was promoted by staff who encouraged them, and staff knew their needs and routines which were met and respected.
The provider had a complaints procedure and people knew how to complain and any comments or concerns were listened and acted on.
The registered manager provided consistent management and leadership and had identified areas for improvements. The registered manager was keen to gather people’s views and experiences, so they could develop the service based on these.
Rating at last inspection: This is the provider’s first inspection at their new location.
Why we inspected: This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up: We will continue to monitor the service through the information we receive until we return, as part of the inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk