Archived: GP Hub Caversham

Updated 28 February 2019

GP Hub Caversham operates from Caversham Group Practice, 4 Peckwater Street, London NW5 2UP and provides GP led, pre-booked extended access service for assessment and treatment of adults and children. The service is one of the four GP hubs in Camden commissioned by the local Clinical Commissioning Group (CCG) and provided by AT Medics Limited; the service is available to Camden residents or those who are registered with a Camden GP and serves a population of 270,000. Local patients can call between 8am and 8pm and directly book an appointment in one of the hubs. The service is commissioned to provide 34,480 appointments per annum of which 30% (10,344) could be carried out by nurses and the remaining 24,136 by GP’s. The service provides 25,231 GP appointments which is more than what the service was commissioned for. The service operates in the premises with another GP practice.

The service is open from 6:30pm to 8pm on weekdays and from 8am to 8pm on Saturdays and Sundays. The provider has centralised governance for its services which are co-ordinated by service managers and senior clinicians.

The clinical team at the hub is made up of one clinical lead GP and 13 long-term locum GPs, a nurse lead, an assistant nurse lead and five locum practice nurses. The non-clinical service team consists of a service director, service manager, assistant service manager and 10 administrative or reception staff members.

The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.

Updated 28 February 2019

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at GP Hub Caversham on 10 January 2019 as part of our inspection programme.

At this inspection we found:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice