The Care Quality Commission

Archived: ADP Dental Company - Hartlepool

4 Grange Road, Hartlepool, Cleveland, TS26 8JA (01429) 864555

Provided and run by:
IDH Limited

All Inspections

25 November 2013

During a routine inspection

We spoke with five people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that staff were approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person we spoke with said, "The girls are fantastic.' Another person said, "Everything has been fine for me. I am happy with all of the treatment which I have received and I am very happy with this dental practice."

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. One person we spoke with told us, 'The dentist is very kind. When I am in pain, I get an appointment straight away.' Another person we spoke with told us, 'The service offered here is very good.'

Staff we spoke with were aware of how to safeguard people from abuse.

People were treated and supported by, suitably qualified, skilled and experienced staff.

The quality of the service was monitored and reviewed on a regular basis.