The Care Quality Commission
  • Remote clinical advice

Archived: Nomad - Bishops Stortford

Nomad Travel and Outdoor, 10-12 Potter Street, Bishops Stortford, Essex, CM23 3UL (01279) 653694

Provided and run by:
Nomad Travellers Store & Medical Centre Limited

All Inspections

12 February 2013

During a routine inspection

We were able to speak to two people following their appointments at the travel vaccination clinic. A person receiving treatment told us: 'I have been treated fairly. Initially a GP gave me wrong advice, but they explained and gave me Malaria tablets that work.' Their relative explained that they both were, 'Very confident in this service.'

The provider's analysis of a survey of people who used the service showed that 100% of people provided top scores on eight out of eleven questions.

We checked three people's files and all contained records that included medical assessment and people's consent.

We checked a nurse's induction training record that showed a range of relevant training subjects were completed within the specified two weeks.

We spoke with a nurse, the only clinical staff member working in this service, and with the store's assistant manager. They both were knowledgeable about the service, the procedures and the health travel products offered to customers. The nurse, with 12 years experience of working in the NHS, also was knowledgeable about people's safety and safeguarding.