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Inmind community Support Services Limited

Overall: Good read more about inspection ratings

The Rock Center, 27-31 Lichfield Street, Walsall, West Midlands, WS1 1TJ (01922) 611315

Provided and run by:
Inmind Community Support Services Limited

Important: This service was previously registered at a different address - see old profile

Report from 14 February 2024 assessment

Ratings

  • Overall

    Good

  • Safe

    Good

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Inmind Community Support Services Limited provides personal care to people living in their own homes, some people are supported in supported living environments. Support can be provided to a variety of people including older and younger people and people who have a learning disability and or who are autistic. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Improvements had been made since the last inspection, risks to people were managed in a safe way and improvements had been made to ensure the service was effectively monitored. The assessment was started on 14 February 2024. One inspector undertook a site visit on 21 February 2024.

People's experience of this service

People and those important to them, were generally happy with the care they received. Our observations found people appeared comfortable with staff. Staff engaged with people, and this placed people at ease, laughing and joking with each other. People pointed out their favourite staff members and raised no concerns with us about the care they received. Relatives were generally happy with the care their relation received. One relative told us, “I believe my relation is safe and it seems the care is pretty good.” Where areas of improvements were identified the service acknowledged this and had plans in place to address this.