5 August 2022
During a routine inspection
120 Buxton Road is a domiciliary care service. It provides care for people living in their own homes. CQC regulates the personal care and support. There were six people who received personal care at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Improvements were needed to ensure people were protected by robust recruitment practices. One recently employed member of staff did not have the required police check in place at the time of the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not fully support this practice.
Quality monitoring was undertaken and kept under review by the provider to drive improvement. Tools used however had not effectively identified areas that required improvement found at this inspection.
Staff worked within the providers policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
The registered manager and staff team knew how to protect people from abuse and the procedure to follow to report concerns. People and their family members spoke highly of the staff and management team. People told us staff were polite, caring and friendly towards them. People’s needs, including their safety in relation to care were assessed and monitored.
Where people were supported with their medicines these were managed safely. Medicines were administered by staff that had received training and had their competency to administer medicines assessed. When needed people were supported to access health care professionals to support their well-being and manage their dietary needs.
The views of people and their relatives were sought including involvement in decisions relating to their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 January 2018 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have found evidence that the provider needs to make improvements. Please see the safe, effective and well-led sections of this full report.
Enforcement
We have identified a breach in relation to recruitment procedures at this inspection.
You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.