People who used the service understood the care and treatment choices available to them. We spoke with the family members of people who received a package of care from the provider to assist them living in their own home. They told us that they were involved in the person's care and provided guidance to care workers to follow.We spoke with a family member of a person receiving care from Olive Tree Services. They told us that 'they were quite lucky at the moment' and they had a 'good team and continuity is good'.
Care workers we spoke with told us that they had attended safeguarding training and knew how to recognise and report abuse. Care workers were aware of the different forms of abuse and knew who to report to if they felt people were being abused.
Not all of the appropriate checks were undertaken before staff began work. Two care workers personnel files were audited; these demonstrated that before employment, care workers had been cleared by the Criminal Records Bureau (CRB). The provider had conducted comprehensive interviews to ensure care workers were appropriate for the work. The provider had not requested references from employees previous employers, or where applicable employees other providers.
People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.