Updated 29 July 2024
Date of assessment: 30 August to 04 September 2024. Crusader Surgery delivers services over two sites, which are both in Great Clacton, they are NHS GP practices located in the coastal town of Clacton, Essex in an area of high deprivation compared with national levels. There were approximately 10,840 people registered with the service at the time of our assessment. We conducted this follow-up assessment after the practice received a rating of requires improvement overall in 2023. At the 2023 inspection we assessed 5 key questions safe, effective, and well-led that were rated good, and caring and responsive, were rated requires improvement. At this assessment in 2024 we assessed and scored 16 quality statements in all 5 key questions. At this assessment, we found safety was well-managed. We were assured that staff provided effective care and treatment. People told us the provider was caring and responsive to their needs. We found the practice was well-led, having effective regularly reviewed and updated governance systems, policies, and procedures.