Cressington Court Care Home

Updated 17 October 2024

Date of assessment 25 November to 11 December 2024. Cressington Court Care Home is a residential care home providing care for up to 56 people. The service provides support to older people including people living with dementia. Our last assessment of this service took place between 18 March and 16 April 2024, were we found the service to be in breach of Regulation 12 (safe, care and treatment) and Regulation 17 (good governance) of the Health and Social Care Act 2008. We assessed a total of 34 quality statements from the safe, effective, caring, responsive and well-led key questions. This service has been in Special Measures since 16 April 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. The assessment of these 34 quality statements indicated areas of good and improved practice since the last assessment. The overall rating has now improved to requires improvement. Although significant improvements had been made since the last assessment, further time was required to embed improved practices. Although governance systems were effective at identifying any shortfalls in practice, actions to make improvements had not always been assigned a responsible person or date for completion. This meant it was difficult to determine whether an action had been completed from one audit to the next. People’s care plans didn’t always contain sufficient person-centred detail and some information was inconsistent. Applications to deprive a person of their liberty had not always been made in a timely manner. Risks to people were adequately mitigated as assessment processes were effective in identifying and risks. People received their medicines on time and in a safe way. For people who were prescribed PRN medicines (as and when required), protocols were in place to ensure people received these appropriately.

Updated 17 October 2024

People’s experience of living at Cressington Court was positive. We spoke to 7 people during our assessment and a relative. People told us they felt safe living at Cressington Court. Although people told us they were treated well by staff, we observed people in the main lounge were left without staff supervision for a prolonged period of time. People received their medicines on time and lived in an environment which was clean and well maintained. People’s nutritional needs and preferences were met. People were able to choose what they wanted from a daily menu. People had choice over how they wanted to spend their day. An activity co-ordinator helped to facilitate activities for people. People’s family and friends were welcome to visit their loved one at any time. People were encouraged to speak up and give their views. People were able to do this via meetings and surveys. People told us they felt comfortable to speak up if they had any issues or queries about their care and treatment.