Archived: 27A St Annes Road

27A St Annes Road is a residential care home that was providing personal care for up to four people with learning disabilities, mental health, autism and other complex needs. At the time of the inspection one person was living at the service. There had been up to two people living at the service since it opened.

People’s experience of using this service:

One person told us they were happy living at the home and they felt safe. However, we found improvements could be made with the management of medicines. Most risks had been identified with ways to mitigate them. Although records and processes around the management of behaviours which could challenge required development.

The provider and management had completed a range of audits to identify concerns and issues at the service. They strove to be open and constantly develop and improve the support people were received. The registered manager had understanding about their statutory obligation to notify external bodies about specific incidents. However, their systems had not always identified concerns found during the inspection.

When a person had fluctuating capacity to make specific decisions, there were not always systems in place to demonstrate legislation had been considered and applied, although staff demonstrated an understanding when spoken with. When people were deprived of their liberty systems were in place to ensure it was lawful. Any person living at the home was involved in making choices about their day to day care and these were respected by staff.

One person and staff felt there were enough staff. Staff had received a range of training considered mandatory by the provider. They also were provided with opportunities to complete specialist training to meet people’s specific needs.

People had care plans which were personalised and provided a range of information for staff to use to support their needs and wishes. There were good links with other health and social care professionals which was important due to the complex needs of anyone living at the home.

Staff were kind and caring and knew the person currently living at the home incredibly well. Staff respected privacy and dignity throughout the inspection. Good links had been developed with the community.

More information about the detailed findings can be found below.

Rating at last inspection:

This is the services first inspection.

Why we inspected:

This was a planned inspection based on the date the service was first registered.

Enforcement:

We have made one recommendations about making decisions for people who lack capacity.

We identified one breach of the Care Quality Commission (Registration) Regulations 2009 around failing to notify the Care Quality Commission of certain events in line with their statutory obligations.

Details of action we have asked the provider to take can be found at the end of this report.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk