We carried out a review of the data available to us about Jubilee Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jubilee Court, you can give feedback on this service.
Jubilee Court is a residential care home providing accommodation and personal care to up to a maximum of 29 people. The service provides support to people with a range of support needs including some living with dementia and some living with mental and physical health conditions. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
There were not enough activities available for people living at the service and people told us they were often bored. We observed people sitting in communal areas with nothing to distract them. There were enough staff to support people’s care needs but staff did not always have enough time to spend with people and engage them in activities. Relatives and staff, we spoke with confirmed this. The registered manager told us a new activities coordinator was due to start work in a few weeks but at the time of the inspection the lack of activities for people was an issue. Care plans were person centred and people and relatives told us they were involved in care planning and reviews. Some people needed help with communication, and this was documented and provided by staff. A complaints procedure was in place and accessible to people and relatives who both told us they were confident that issues raised were dealt with promptly. The service supported some people in receipt of palliative care. Staff had been trained in this area and were able to tell us the important aspects of support for people at this important time.
People were protected from harm. Safeguarding and whistleblowing policies were in place and staff knew how to raise concerns. We found some missing risk assessments on the first day of our inspection however the registered manager completed these documents and updated staff before we returned for the second day. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had been recruited safely and there were enough on each shift to support people. Medicines were stored, administered, recorded and disposed of safely. Infection prevention processes were in place and the service was clean. Accidents and incidents had been recorded with any learning shared to minimise recurrence.
Everyone spoke highly of the registered manager who had created a positive culture at the service. Auditing processes were in place, overseen by the registered manager and people, relatives and staff all had opportunities to provide feedback and this was analysed and any changes or learning required was put in place. The registered manger was open and honest and had complied with the duty of candour.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 21 September 2018)
Why we inspected
The inspection was prompted in part due to concerns received about falls management, detail in care plans, activities and cleanliness. A decision was made for us to inspect and examine those risks.
As a result, we undertook a focussed inspection to review the key questions of safe, responsive and well led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has remained good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Jubilee Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Jubilee Court provides accommodation for up to 29 people in one adapted building. At the time of the inspection 24 people were living there. People were living with a range of needs related to their mental health or dementia. Some people’s needs were associated with old age. Accommodation is provided over three floors with a passenger lift that provides level access to all parts of the home.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This is the first inspection for the service under this provider as it is recently registered with CQC. The service is also registered under the provider Imperial Healthcare Ltd which the provider has applied to CQC to deregister. This is because the provider had changed the company name to Jubilee Court Care Ltd and was required to register this with CQC as a new registration. This means there are two identical reports for Jubilee Court, one for each provider.
People received care that was safe. Risks to people were assessed and steps taken to reduce these without unnecessarily restricting their freedom. Staff had a good understanding of the risks associated with the people they looked after. Risk assessments provided guidance staff needed. There were systems in place to ensure people’s medicines were ordered, stored administered and disposed of safely. There were enough staff working each shift to meet people’s needs. The premises and equipment were safely maintained. Accidents and incidents were reviewed and action taken to reduce the likelihood of any reoccurrence.
People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice. There was a training programme for staff to help ensure they had the appropriate knowledge and skills to support people. Staff received regular supervision and appraisals.
People were supported to eat and drink a choice of food that met their individual needs and preferences. Their health and well-being needs were met. They were supported to have access to healthcare services when they needed them.
People were supported by staff who knew them well and were kind and caring. They were able to make decisions and choices about what they did each day. People’s dignity and privacy was respected and staff had a good understanding of what was important to people.
People received care that was person-centred and met their individual needs and choices. Staff knew people well and understood their care and support needs. There was an activity programme which people enjoyed participating in as they wished.
Complaints were recorded, investigated and responded to appropriately. People told us they were happy to raise any concerns with the registered manager and staff. The registered manager was well thought of and supportive to people and staff.
There were effective systems in place to assure quality and identify if any improvements to the service were needed. This included systems to gather feedback from people and staff which was used to improve the service.