- Homecare service
The Caring Hands
Report from 12 December 2024 assessment
Contents
Ratings
Our view of the service
About the service: The Caring Hands Ltd. is a domiciliary care agency and provides personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 47 people were receiving support with personal care.
We looked at 9 quality statements during this assessment.
People were supported by staff in a way which was exceptionally caring and compassionate. The people we spoke with, their relatives and health care professionals without exception praised the staff and the organisation of the service. People were truly involved in their care planning and were treated with respect and dignity. They told us about the positive impact the service had on their lives such as enabling them to stay in their own homes and maintain or increase their independence.
People's experience of this service
People told us they found staff extremely kind, caring and supportive. One person commented, “They are like an extension of my own family. They are all lovely.” People's needs and wishes were met by staff who knew them well. We saw and were told of many examples of staff going 'above and beyond' to help and support the people they cared for. For example, we were told about how staff had cared for a person’s dog when they had to go into hospital which reduced their anxiety about going into hospital for treatment.
People said their privacy and dignity was always respected during the delivery of personal care. People were supported to maintain their well-being and were signposted to access local community groups to promote inclusion, independence and a healthy lifestyle.
People and relatives were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals.