21 March 2019
During a routine inspection
People’s experience of using this service:
There was a high level of satisfaction with the service. The director told us they did not need to advertise as they received new referrals by word of mouth. People had confidence in the service and felt safe and told us that staff were kind and caring. The service was relatively new and this was their first inspection. The service plans a management restructure. This will help to prioritise the further development of the service.
Rating at last inspection: This was the first inspection of 141 Whitworth Road since their registration with the Care Quality Commission in March 2018.
Why we inspected: This was a planned inspection based on the current timescales for inspecting newly registered services.
Follow up: We will continue to monitor the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk