Lucy Lodge

Updated 5 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

Lucy Lodge is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection-

We spoke with the registered manager, the area manager, deputy manager and four people who use the service. We looked at two people's care records in full. We also looked at people's medication administration records and a selection of documentation about the management and running of the service. We looked at recruitment information for two members of staff, staff training records and policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two staff members and one healthcare professional who regularly visit the service.

Updated 5 March 2020

About the service

Lucy Lodge is a residential care home providing care and accommodation for up to 16 people. The home provides care for people with needs relating to their mental health. At the time of inspection there were 16 people living at the service.

People’s experience of using this service and what we found

People living at Lucy Lodge were happy and well supported. The home provided a safe place for people to live and enjoy their lives. Risks were assessed and managed appropriately to promote independence. There were suitable numbers of appropriately recruited staff.

Staff were well trained and received suitable support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's diverse needs were assessed and respected.

Staff were kind and caring and promoted positive relationships with people. Staff understood their roles clearly and knew what was expected of them. The service had a warm, friendly and welcoming atmosphere with people enjoying the way staff provided them with care and support. Relatives spoke positively about the service.

People told us they were able to spend time in a way they chose to. Staff understood the importance of supporting people to be socially included and prevented them from social isolation. People were encouraged to express their feelings and were supported with bereavement.

The registered manager promoted the visions and values of the service by embedding an open and honest culture. The service was focused on people's wellbeing and having a sense of purpose. Staff felt supported in their role and had formed good working relationships. Quality assurance systems in place, monitored the service effectively and drove improvements.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 27 March 2019) and there was a breach of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.