10 March 2016
During a routine inspection
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by personal assistants who understood the risks people could face and knew how to make them feel safe. People were given the support they needed to be as independent as they could be safely.
People recruited the number of personal assistants they wanted to support them. People designed a flexible service that suited their individual circumstances. People were given the support they required to take any medicines they needed.
People were supported by personal assistants who were trained and given guidance on how to meet their needs. People’s human right to make decisions for themselves was respected and encouraged.
People who required support with their nutrition and hydration were provided with this. People received support from personal assistants who understood their healthcare needs.
People maintained control of their care package and had chosen personal assistants who displayed the caring values they required. Personal assistants were informed of how the person they supported wished them to conduct themselves in their home.
People decided what care and support they wanted and how this would be provided. People were encouraged to express any issues of concerns they had so these could be looked into.
People chose the service they received and could make any changes they wished to. Each person had a care resource manager assigned to support them how they wished. There were systems in place to monitor the quality of the service and make client focused improvements when needed.