6 June 2023
During an inspection looking at part of the service
Fordingbridge Care Home is a care home, with nursing, that provides care and support for up 60 people. At the time of the inspection, 58 people were using the service.
People’s experience of using this service and what we found
Improvements were required to ensure people consistently received a person centred and dignified service at all times.
Comments from relatives and staff suggested more activities could be in place to improve people's quality of life.
Staff were knowledgeable about safeguarding and told us the registered manager would act if required.
The provider had suitable arrangements in place for the management of infection control.
The provider had enough appropriately skilled, qualified, and experienced staff deployed at all times.
Staff were safely recruited.
Lessons learnt were shared with staff to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This last rating for this service was good (published 31 March 2021).
Why we inspected
We undertook this inspection because we received information of concern relating to the management of the service and the culture of care provided.
We have found evidence the provider needs to make improvements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained the same.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.