25 February 2019
During a routine inspection
People’s experience of using this service:
¿ There were safeguarding procedures in place and staff had a clear understanding of these procedures.
¿ Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people’s care and support needs.
¿ Risks to people had been assessed and reviewed regularly to ensure their needs were met.
¿ People received their medicines as prescribed by health care professionals.
¿ There were procedures in place to reduce the risk of the spread of infections.
¿ People’s care and support needs were assessed before they started using the service.
¿ Staff had received training and support relevant to people’s needs.
¿ People cooked for themselves and they were supported to maintain a balanced diet.
¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
¿ People had access to health care professionals when they needed them
¿ Staff treated people in a caring and respectful manner.
¿ People had been consulted about their care and support needs.
¿ People were supported to participate in activities that met their needs.
¿ No one using the service required support with end of life care, however there were procedures in place to make sure people had access to this type of care if it was required.
¿ The provider had a complaints procedure in place and people told us they knew how to make a complaint.
¿ The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service.
¿ Staff enjoyed working at the service and said they felt supported by the registered manager.
¿ The provider had implemented a system for monitoring the quality of the service. We were not able to assess the impact of the system as it had not been fully embedded into the service. We will look at this again at our next inspection of the service.
Rating at last inspection: Good (Report was published on 12 May 2016).
Why we inspected: This was a planned inspection based on the last inspection rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect the service sooner.