Archived: Medacs Healthcare - Coventry

We inspected this service in May 2012 and found they were not meeting any of the essential standards we checked. We told the provider they must make improvements and they sent us an action plan telling us what they were going to do. The reason for this inspection was to check whether improvements had been made.

The service has moved to a different office location since our last inspection and we have registered a new manager.

There were 12 people using the service at the time of our inspection.

We looked at the care files of three people and telephoned them to ask them about their experience of using the service.

People using the service told us care staff were friendly and polite. They said care staff stayed long enough to do everything they needed and that staff take their time and do not rush. People's comments included,

'They always treat me with dignity and respect. They are polite and courteous.'

"I really cannot fault them."

We spoke with the care co-ordinator, an assessor and administrator while we were in the office. We had telephone discussions with the Human Resources (HR) manager with a care worker. We also looked at some records relating to the running of the service such as the complaints log and staff personnel files.

We found Medacs Healthcare had improved since our last inspection and were meeting all the essential standards we checked.