Wray and McKenna Limited

Updated 25 October 2024

We carried out this announced, on-site assessment on 21 January 2025. We found the practice had met regulations. There was effective leadership and a culture of continuous improvement. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had effective systems to manage risks. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Recruitment procedures reflected current legislation, but these were not consistently followed. The practice is in Durham and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist and the practice manager.

Updated 25 October 2024

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of our assessment, we obtained patient feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The service I had has been excellent, staff are excellent, everything else also excellent.” “Pleasant, helpful and knowledgeable staff, very good service, waiting time acceptable. Building clean.” “Lovely friendly dental service from reception staff to dentist, they go over and above for you to have the right care.” Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.