Archived: Central Middlesex Hospital Urgent Treatment Centre

We carried out an announced inspection at Central Middlesex Hospital Urgent Treatment Centre on 25 April 2019 as part of our inspection programme. This was the services first inspection since  registering with the Care Quality Commission.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

• The urgent treatment centre had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
• The urgent treatment centre routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff had the skills, knowledge and experience to deliver effective care.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• The provider took complaints and concerns seriously and responded to them appropriately to improve the quality of care.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw an area of outstanding practice

• The service had developed a quite therapeutic room in which patients with special needs such as autistic spectrum could be seen from.

The areas where the provider should make improvements are:

• Continue efforts to configure the streaming room to improve visibility in the waiting area.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.