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Nubah Social Care

Overall: Good read more about inspection ratings

167 Commercial Road, 2nd Floor, London, E1 2DA (020) 3490 3200

Provided and run by:
Nubah Social Care Ltd

Latest inspection summary

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Background to this inspection

Updated 23 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This consisted of two adult social care inspectors.

Service and service type: Nubah Social Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to younger disabled adults and children. At the time of the inspection the service was supporting 12 people in the London Boroughs of Newham, Redbridge and Hackney. Not everyone using Nubah Social Care receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection only one person was receiving personal care. However, four people were being assessed by their local authorities for personal care to be added to their current package of care. People were also supported out in the local community.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the provider 72 hours’ notice because we needed to ensure somebody would be available to assist us with the inspection.

Inspection activity started on 5 February and ended on 15 February 2019. We visited the office location on 5 February 2019 to see the registered manager, office staff and to review care records and policies and procedures.

What we did:

Before the inspection we reviewed information we had received about the service since their registration. We also contacted the local authority commissioning and contract monitoring teams. We used all this information to plan our inspection.

During the inspection:

• We reviewed four people’s care plans

• Four staff recruitment files

• Staff training files

• Staff supervision records

• Audits and records related to the management of the service

• We looked at a variety of policies and procedures developed and implemented by the provider

• We spoke with 10 staff members. This included the registered manager, the director, a field care supervisor and seven care workers.

After the site visit, we spoke with five relatives as people were too young or unable to communicate with us over the telephone. We also contacted a health and social care professional who worked with people using the service for their views and feedback.

Overall inspection

Good

Updated 23 March 2019

About the service: Nubah Social Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to younger disabled adults and children. At the time of the inspection they were supporting 12 people in the London Boroughs of Newham, Redbridge and Hackney.

People’s experience of using this service:

¿ Relatives spoke positively about staff supporting their family members and told us they were kind and compassionate and treated them with dignity and respect.

¿ Relatives were confident staff would keep their family members safe when they supported them out into the community.

¿ The provider promoted an open and honest culture and relatives were confident in the management team. They felt they were approachable, always available and would address any issues that arose.

¿ People had regular care workers who were knowledgeable about their roles and knew how people liked to be supported.

¿ Relatives felt the service was personalised and the provider listened to them, was flexible in meeting their needs and put them at the heart of the service. A health and social care professional felt the provider was responsive and kept them regularly updated.

¿ People were cared for by staff who were well supported and spoke positively about the organisation and how they felt valued and appreciated.

Rating at last inspection: This was the first inspection since the provider registered with the Care Quality Commission (CQC) in February 2018.

Why we inspected: This was a planned comprehensive inspection based on the registration date. We had been in contact with the provider since they registered to confirm if they were providing a service to people.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk