Background to this inspection
Updated
21 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The service was inspected by one adult social care inspector over two days.
Service and service type:
Ravenna Lodge is a care home. People in care homes receive both accommodation and personal care. CQC regulate both the care provided and the premises and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced, we gave no notice of the inspection.
What we did:
Before we inspected Ravenna Lodge we reviewed the information we already held about the service. We looked at notifications. Notifications are sent to us by the service to tell us about significant events.
We reviewed the Provider Information Return. The provider completes this at least once every year to tell us what the service is doing well and about any plans to improve.
During our inspection we spoke with three people who lived in the service, two support workers, a day care officer, the registered manager and the assistant regional director.
We reviewed records maintained by the service including records of accidents, incidents and complaints, audits and quality assurance reports and health and safety monitoring. We looked at two peoples care records, four staff recruitment and supervision files and policies and procedures.
We sought feedback from 13 health and social care professionals and received a response from 7 of the professionals approached.
Updated
21 March 2019
About the service: Ravenna Lodge is a residential care home that was providing personal and nursing care to 7 people aged under 65 at the time of the inspection.
People’s experience of using this service:
People were safe living at the service, risks had been assessed and they were cared for by well trained staff members.
Medicines were safely managed, staff were trained and completed a competency assessment before administering medicines.
The premises were clean and well maintained, the building was one year old and had been designed specifically for the client group and was fully accessible.
Staff completed an in-depth induction and training package when they commenced working for the provider. They were supported by regular supervisions and a management team who would support the team as needed.
People had clear and comprehensive assessments and care plans. Consents were sought and capacity assessed in each area covered by the care plan.
Staff were caring and showed empathy to people living in the service. They supported them in day to day tasks, in the community and at point of crisis when they most needed person-centred support.
People had key workers who would meet with them every month to discuss their care and support.
People were supported to be independent as far as they were able and staff respected their right to privacy.
The registered manager motivated their team to provide high quality, person centred support to people.
The provider sought feedback on standards and had arranged an independent health and safety audit and inspections were completed internally.
The provider had forged positive relationships with health and social care professionals to aid in a multi-disciplinary approach to people’s care.
Ravenna Lodge met the characteristic of good in all areas. More information is in the full report.
Rating at last inspection: This was the first inspection of this new service which was registered on 5 March 2018.
Why we inspected: This was a planned inspection based on our inspection schedule.
Follow up: We will continue to monitor the service and reinspect according to our reinspection schedule.