Updated 31 July 2019
Wigan Integrated Sexual Health Service is operated by Spectrum Community Health C.I.C. The service opened in March 2018. It is based in Wigan, Lancashire. The service primarily serves the communities across Wigan and Leigh. It also accepts patients’ from outside this area.
The service has had a registered manager in post since 1 March 2018. At the time of the inspection, another manager had recently been appointed and was registered with the CQC in January 2019.
Updated 31 July 2019
Wigan Integrated Sexual Health Service is operated by Spectrum Community Health C.I.C. The service has five locations:
Wigan integrated sexual health service, The Galleries Shopping Centre, 1st Floor, Wigan, WN1 1AR. (Hub location, Level 3 sexual health service).
Leigh Health Centre, Entrance C, The Avenue, Leigh, WN7 1HR. (Level 2 sexual health service).
Golborne Health Centre, Lowton Road, Warrington, WA3 3EG. (Spoke, Level 1 sexual health service).
Platt Bridge Health Centre, Rivington Street, Wigan, WN2 5NG. (Spoke, Level 1 sexual health service).
Pemberton Health Centre, Sherwood Drive, Pemberton, WN5 9QX. (Spoke, Level 1 sexual health service).
Atherton Health Centre, Nelson Street, Atherton, Manchester, M46 0LE (Spoke, Level 1 sexual health service).
We inspected Wigan and Leigh clinics.
The service provides a fully integrated sexual health service for contraception and genito urinary medicine service. The service operates across six locations, six days a week. The clinical services are supported by the Relationship Sex Education (RSE)team which provides sexual health promotion.
We inspected this service using our comprehensive inspection methodology. We carried out the unannounced visit to Wigan integrated sexual health service on 14 May 2019 and Leigh Health Centre on 21 May 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Updated 31 July 2019
Wigan integrated sexual health service carries out independent sexual health services for contraception and genito-urinary medicine in Wigan, Leigh and surrounding areas. We rated safe, effective, caring, responsive and well led as good. Overall, we rated the service as good because:
Staff had completed mandatory training and had the skills to carry out their roles.
The service was patient centred and focused on providing a high-quality service.
The service had suitable premises and equipment.
Staff knew how to escalate concerns and sign posted patients appropriately.