1 April 2016
During a routine inspection
A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was also the provider.
Relatives we spoke with said they thought the agency ensured that their relative received safe personal care.
Staff had been trained in safeguarding (protecting people from abuse) and understood their responsibilities in this area.
Risk assessments were not fully detailed to assist staff to support people safely.
Staff had been safety recruited to ensure they were appropriate to supply personal care to people.
Staff had training to ensure they had the skills and knowledge to be able to meet people's needs.
Staff understood their responsibilities under the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) to allow, as much as possible, people to have effective choice about how they lived their lives.
Staff had awareness of a person's health care needs so they were in a position to refer to health care professionals if needed.
A relative we spoke with told us that the staff member he knew was friendly and caring.
The person had been involved in making decisions about how personal care was to be provided.
The care plan was individual to the person using the service, but more evidence was needed to evidence that the person’s individual needs were met.
Relatives told us they would tell staff or management if they had any concerns and but were not confident this would be comprehensively followed up.
Staff were satisfied with the support they received and how the service was run in the best interests of people receiving a service.
Management carried out audits to ensure the service was running properly.