We carried out a review of the data available to us about Lavender Lodge Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lavender Lodge Care Home, you can give feedback on this service.
We found the following examples of good practice.
The service had dedicated staff to ensure people were received safely and continued to be supported in the service in accordance with national guidance. They supported people and their relatives to understand the policies and procedures surrounding protection against COVID 19, the isolation processes and how the service could help them to keep people safe.
Social media systems such as mobile phones and computer systems were used to facilitate contact between people and their relatives. One relative said, “They have been really good when it comes to seeing my [relative], no issues with staff, they have been accommodating.”
During our visit we observed the staff using Personal Protective Equipment, (PPE) safely. The registered manager told us sufficient stocks of PPE were available and we confirmed this on the visit. A staff member said, “We have always had plenty of PPE.”
People living in the home and staff were tested regularly for COVID-19. There were no staff employed who had not been vaccinated as now required.
The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home. Additional cleaning protocols were in place to ensure all areas of the building were regularly sanitised.
Lavender Lodge is a care home which is registered to provide personal care for up to 24 people. At the time of the inspection the home was providing care and support to 20 people. The home is a detached property with a stair lift to access the upper floors. On the ground floor and first floor there are several communal living areas and bathrooms.
People’s experience of using this service and what we found
People told us they were happy with the care provided for them and staff were caring and compassionate. They said staff were kind and attentive and treated them with respect. People told us they were involved in making decisions about how they wished to be supported.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People told us they felt safe when supported by staff. People were happy with staffing levels at the home and staff told us they had checks in place before commencing employment. Staff knew how to protect people from abuse and we saw safeguarding training was provided and updated. The service managed people’s medicines safely. The provider ensured safety checks of the home environment were completed regularly. We found these were up to date.
The management team ensured staff received an effective induction and training programme staff confirmed this. People spoke positively about the quality of meals provided. Staff ensured people received support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff knew them and provided them with care that reflected their needs and choices. Activities were varied, and people told us there were trips and entertainment regularly provided. Staff offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.
Staff and management team were clear about their roles and obligations to people and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys, informal discussions and staff meetings to seek people’s views about the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 12/07/2018 and this is the first inspection.
Why we inspected
This was the service first planned inspection
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.