Glenthorne Rest Home Limited

Updated 17 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

This inspection was to ensure that the service was compliant with infection control and prevention measures. This inspection took place on 28 January 2021 and was announced.

Updated 17 February 2021

About The service

Glenthorne Rest Home provides residential care for 18 older people. At the time of the inspection there were 15 people living at the home. The home is situated within a residential area of central Blackpool and is close to Stanley Park and the town centre. Car parking is available at the front of the home on a private forecourt. Accommodation within the home is situated on the ground and first floors. There is a stair lift providing access to the first floor.

People’s experience of using this service and what we found

People were protected from the risk of abuse and kept safe by staff who were aware of safeguarding processes and had training to inform them. The registered manager recorded and audited any incidents and accidents and learnt from them. People were supported to manage risks in their daily lives and they were recorded in care records. Staff continued to be recruited safely with sufficient numbers of staff to support people to be independent as they could be. Medicines continued to be managed and stored safely. Infection control systems and audits were completed to ensure a clean environment and reduce any risks of infection. The registered manager ensured safety checks of the home environment were completed regularly.

The registered manager ensured staff received an effective induction and training programme that was continually updated. One staff member said, “Great induction all the staff were very helpful and still are.” People spoke positively about the quality of meals provided and praised staff for the standard, quantity of food and drinks throughout the day. People received support with their healthcare needs promptly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well, and they told us staff respected their wishes and choices. One person said, “The staff and manager are so nice and will do anything to make you feel better and treat me with kindness” We received positive feedback about the caring and sensitive approach of staff and how they felt respected. The registered manager provided information about local advocacy services, to ensure they could access support to express their views if required.

People told us staff knew them well and provided care that reflected their needs and choices. Activities were varied, and people told us there were trips and entertainment regularly provided. Evidence of this was found during the inspection visit. Staff offered people choices and encouraged them to make decisions about their care. People’s communication needs had been assessed and needs were identified these had been met. No complaints had been raised since the last inspection.

The management team were clear about their roles and obligations to people and provided care which resulted in good outcomes for them. They worked in partnership with different agencies to ensure people’s health and social needs were met. The registered manager continued to use a variety of methods to assess and monitor the quality of the service on a regular basis and make improvements where needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 01 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.