- Residential substance misuse service
Archived: Gladstones Clinic
All Inspections
30 September 2013
During an inspection looking at part of the service
At this inspection, we spoke with four people who used the service. People told us that all of the staff treated them with courtesy and respect and they said that no staff were disrespectful to them.
We found that action had been taken to resolve the issues raised previously, concerning the handling of medicines in the service. However we found that further improvements were needed to ensure that people were better protected from the risks associated with medicines.
8 May 2013
During a routine inspection
People we spoke with had mostly positive opinions of the treatment they were receiving to enable them to recover from their addictions. One person told us 'I find the detox support workers are top notch, they get you, you can genuinely have a laugh with them'. We were also told, 'the counsellors are excellent' and 'the treatment is very good, their best intentions are to get me clean and sober ".
Some improvements were needed in the arrangements for recording and administration of medicines.
There were systems in place for staff to safeguard people who used the service from the risk of abuse. Concerns were expressed by a significant number of people we spoke with about the alleged disrespectful attitude of a member of staff.
The provider had failed to risk manage the suitability of staff to work with people who used the service. This meant people who used the service were not fully protected from the risk of unsuitable staff.
There was a monitoring programme in place to check on the quality of the treatment that was being provided. This included people giving feedback about their treatment at the clinic. This showed people were involved in reviewing the treatment they received