The Care Quality Commission
  • Doctor
  • GP practice

Trowbridge Surgery

Overall: Good read more about inspection ratings

18 Merriam Avenue, London, E9 5NE (020) 8986 7781

Provided and run by:
AT Medics Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Trowbridge Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Trowbridge Surgery, you can give feedback on this service.

11 January 2020

During an annual regulatory review

We reviewed the information available to us about Trowbridge Surgery on 11 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

14 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Trowbridge Surgery on 14 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

In 2013 the practice had achieved a Royal College of GPs quality practice award. At that time it was one of only twelve practices in London that had earned this award, which recognises the commitment of the practice and its staff to providing high quality care to patients.

The areas where the provider should make improvement are:

  • To lock the vaccines fridge or locate it in a locked room to ensure that its contents are accessible only to authorised practice staff.

  • To review PGD policy in relation to national guidance on the production and storage of PGDs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice