We carried out a review of the data available to us about Caremark (Hatfield &Welwyn) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark (Hatfield &Welwyn), you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had received infection prevention and control training. Each member of staff had their competency checked by senior staff on a regular basis.
Personal protective equipment (PPE) had been provided to all staff, with ample supplies available at the office should they require more.
Visitors to the office were screened and the layout had been amended to ensure social distancing was possible. The provider had developed procedures and guidance for people and staff in response to the COVID-19 pandemic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 April 2019).
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about infection prevention and control measures in place at the service. The overall rating for the service has not changed following this targeted inspection and remains good.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
People’s experience of using this service:
People were very happy with the support they received. They felt safe and well supported by staff who were king and caring.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff were aware of the Mental Capacity Act (MCA) and how it related to people who used the service.
Relatives told us the service was reliable and delivered the support needed for people to live in their own homes.
Care plans were developed and gave guidance for staff in how people wanted their needs met and what their likes and dislikes were.
People told us they had confidence in staff and the management to raise any issues and these were listened to. The service was flexible and accommodated people`s changing needs.
The registered manager developed good working relationships with other health and social care professionals so when people`s needs changed there was effective communication between all involved.
Staff told us they had training and support to understand how to carry out their roles effectively. They knew their responsibilities in regard to safeguarding and confidently described the reporting process internally and externally to local safeguarding authorities.
The registered manager and provider closely monitored the quality of the service provided. They carried out audits and surveys to ensure people were happy with the support they received.
Rating at last inspection: This was the first inspection of this service since registering with the Care Quality Commission on 16 March 2018.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk