Archived: Broadway Gardens

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection visit took place on 2 April 2019. The inspection visit was carried out by one inspector.

Service and service type:

Broadway Gardens provides personal care for people living in a purpose built scheme where there are individual flats with shared facilities that included a dining and activity room.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.’

What we did:

We checked the information, we held about the service and the provider. This included notifications the provider had sent to us about incidents at the service. A notification is information about events that by law the registered persons should tell us about. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to formulate our inspection plan.

During our inspection we visited four people in their homes and spoke with two relatives. We also spoke with three members of care staff, and the registered manager. We did this to gain people's views about the care and to check that standards of care were being met.

We looked at care records for five people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out within the home and staff recruitment.

Updated 1 May 2019

About the service:

Broadway Gardens provides personal care for people living in a purpose built scheme where there are individual flats with shared facilities that included a dining and activity room. At the time of our inspection 32 people were being supported.

People’s experience of using this service:

The care people received was not always effective as people were not always supported to have maximum choice and control of their lives. People were involved with preparing their meals and were supported to make choices. Staff received training that helped them to support people. When needed people received support from health professionals.

People continued to receive safe care. Individual risks to people were considered and reviewed when needed. There were enough staff available to offer support to people so they could receive their assessed hours. Medicines were managed in a safe way. There were safeguarding procedures in place and staff demonstrated an understanding in this. Infection control procedures were in place and followed. There were systems in place to ensure lessons were learnt when things went wrong.

People continued to be supported in a caring way by staff they were happy with. People's privacy and dignity was promoted and people continued to be offered choices. People were encouraged to be independent.

People continued to receive responsive care. Staff knew people well and their preferences were considered. Staff shared information about people and had considered their individual needs. Complaint procedures were in place and followed when needed.

The service remained well led. Quality assurance systems were in place to identify where improvements could be made and when needed these changes were made. The provider notified us of significant events that occurred within the home. Feedback was sought from people and their relatives and this was used to bring about changes.

More information is in the full report.

Rating at last inspection:

This is the first inspection since the scheme has changed providers and registered with us in April 2018.

Why we inspected:

This was a planned inspection based on the date of registration.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.