Archived: Allied Healthcare Nottingham

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood the risks people could face and knew how to make people feel safe. People were encouraged to be independent and risks were mitigated in the least restrictive way possible.

People were provided with the care and support they required by staff who were trained and supported to do so. People provided consent to their care when needed.

People were supported to consume a sufficient amount of food and fluids that promoted their wellbeing. People received support from staff who understood their health needs.

People were treated with respect by staff who demonstrated kindness and understanding. People were involved in making decisions about their care and support. They were shown respect and treated with dignity in the way they wished to be.

People were usually able to influence the way their care and support was delivered. People were supported and encouraged to share any issues or concerns they had so these could be investigated and acted upon. Where it had been identified that people did not know how to complain action was underway to rectify this.

People who used the service and care workers were able to express their views about the service which were acted upon. The management team provided leadership that gained the respect of care workers and motivated them as a team.

There were systems in place to monitor the quality of the service and make improvements when needed. The registered manager was making improvements to the way records were audited.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who understood the risks people could face and knew how to make people feel safe. Staff knew to report any concerns of abuse or harm they identified when they visited people. People were encouraged to be independent with as little restriction as possible.

People were usually supported by a regular individual or group of staff who they knew. People who required support to take their medicines received assistance to do so when this was needed.

People were cared for and assisted by staff who received training and support to meet their needs. People’s human right to make decisions for themselves was respected and they usually provided consent to their care when needed.

People were supported by staff who responded to their health needs and ensured they had sufficient to eat and drink to maintain their wellbeing.

People were treated with respect by staff who demonstrated kindness and understanding. People were involved in determining their care and support. They were shown respect and treated with dignity in the way they wished to be.

People’s plans of care did not always have the details needed to provide staff with the information on how to meet all of their needs. People felt able to express any issues of concerns and these were responded to.

Improvements were needed to the systems followed to monitor the quality of the service. People who used the service and staff were able to express their views about the service which were considered and when appropriate acted upon. Recent management changes had taken place at the service.

We gathered people's views by sending out surveys to people who used the service and their relatives. One person told us, 'Staff are always pleasant and friendly when they arrive. They make me feel they are happy to come.'

We found that consent to care and treatment was sought from people who used the service.

We found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We found that the provider was making appropriate checks before a new member of staff started work. We also found that the provider took steps to assess the quality of the service being provided.

We found that people and their relatives were enabled to make comments or complain about the quality of the service they received.