5 August 2013
During a routine inspection
Feedback received by the provider included, "you were 100% brilliant, nurses were so lovely" and "I had no idea such an organisation existed and felt truly blessed to meet you all and see you in action".
The agency worked closely with other healthcare professionals promoting robust communication, a consistent approach and protecting the health, welfare and safety of people and their families.
Recruitment and selection processes made sure that staff had the appropriate skills, experience and knowledge to meet people's needs. Comments about staff included, "nurses were gentle and wonderfully kind and caring".
The quality assurance system included seeking the views of the support provided to people and their families. All feedback was positive and recognised that people were treated with "utmost respect, care and compassion".