Muzaana Care Services Ltd

Updated 25 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since their registration. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We visited the office where the service was managed. We spoke with the registered manager who was also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with the human resources manager. We looked at a variety of records related to the running of the service. These included the care needs assessments and care and risk management plans of four people using the service, the staff files for five care workers and records the managers kept for monitoring the quality of the service.

After the inspection

We spoke with one person who used the service and three relatives of other people. We reviewed comments people had written online about the service. We spoke with two health and adult social care professionals who have worked with the service. We also spoke with two staff.

Updated 25 October 2019

About the service

Muzaana Care Services Ltd is a domiciliary care agency. It provides care and support to people in their own homes in the London Boroughs of Brent and Harrow. The provider supports older people and people living with dementia or who have physical disabilities. At the time of our inspection the service was providing personal care to four people. This is help with tasks related to personal hygiene and eating. The provider had one location from where they operated.

People’s experience of using this service and what we found

The provider had arrangements in place to check on and maintain the quality of the service. However, these checks had not always been recorded in systematic way to show the service was always managed safely and effectively.

The service was led by a “hands on” registered manager with a clear commitment to treating people with dignity and respect while continuously learning and improving.

People were happy with their care and support and told us staff were kind and caring. People received consistent care from staff they could develop trusting relationships with. People were encouraged to be independent where possible.

People received care that was adapted and updated to make sure it met their needs. People had personalised care and risk management plans in place that set out their likes and preferences clearly. People and relatives felt able to complain or give feedback and were listened to. People and their families were supported to consider people's end of life preferences and these were respected. The service worked with other agencies to make sure people received joined up care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to be healthy and to access healthcare services. Those who required support received this in relation to food and drinks. Staff received training, support and supervision to provide care to meet people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 26/03/2018 but did not start providing care at that time. The provider started providing care later and this is the first inspection of the service.

Why we inspected

This was a planned inspection based on the date the service was registered and when they started to provide a service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.