Archived: The Elms

The Elms is registered to provide accommodation and personal care support for up to three younger and older adults with a learning disability, autistic spectrum disorder, physical disability, dementia and sensory impairment. Three people were living at The Elms, three people received the regulated activity of personal care.

The Elms also provides personal care and support to people living in their own homes, so that they can live as independently as possible. At the time of the inspection eight people were being supported with the regulated activity of personal care.

People’s experience of using this service:

• The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People were empowered to achieve their hopes and dreams by staff that were kind and caring and enjoyed spending time in their company.

• Staff promoted people’s independence. People living at the Elms and in their own homes were supported to lead fulfilled lives.

• People and their relatives were involved in reviewing care delivery to ensure it was meeting people’s individual needs.

• Regular keyworker reviews enabled people to discuss what was working and not working for them, so they could be supported to address any issues or concerns.

• People's privacy and dignity was respected. People's diverse needs were embraced, and staff supported people to express their individuality.

• People and staff felt valued by a management team that was passionate about enabling people to achieve their hopes and dreams and to challenge discrimination.

• Staff were supported by a management team that was well-led

• People knew how to raise a complaint and felt confident these would be addressed to their satisfaction.

• People received safe care from staff that understood how to recognise and protect them from abuse. Staff had received training relevant to their role and were well supported by the management team.

Rating at last inspection:

This is the first comprehensive inspection under this registration. The service was registered on 21 March 2018.

Why we inspected:

This was a planned inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

For more details, please see the full report which is on the CQC website at www.cqc.org