The Care Quality Commission
  • Doctor
  • GP practice

Archived: Church Road

Overall: Good read more about inspection ratings

30 Church Road, Manor Park, E12 6AQ (020) 8478 6893

Provided and run by:
Lantern Health CIC

All Inspections

6 september 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Church Road on 6 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • There was no evidence of completed audit cycles.
  • The Patient Participation Group was not well established.
  • Results from the GP Patient Survey were lower than the national averages in several areas of care.

The areas where the provider should make improvement are:

  • Review system of clinical audits to ensure that re-audits are carried out to demonstrate quality improvement.

  • Continue to work to establish an active PPG to involve patients and gain their views.

  • Continue to work and engage with patients to improve patient satisfaction including satisfaction with access to the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

2 January 2014

During a routine inspection

Patients told us that they felt staff were respectful and they felt listened to by the doctors and nurses. Patients said they were given enough information to understand their condition and felt involved in their own care or that of a dependant. Patients we spoke with confirmed that their medical needs had been assessed and they had agreed to the treatment they received.

Patients said they were satisfied with the treatment they were given but said they found it difficult to get appointments. Patients told us staff were 'polite and helpful'. Everyone we spoke with considered staff to be competent to carry out their work.

There were appropriate policies and procedures in place to support staff but not all staff we spoke with felt they were always given the support they needed.

We saw that the practice had an appropriate complaints policy and procedure in place. Records demonstrated that complaints were taken seriously and responded to within the timeframes set by the provider.