Archived: St Lukes

Updated 3 July 2017

St Luke’s practice is located in a converted church building in Canning Town. The practice shares its reception area with another GP practice located in the same building.

The practice provides services to approximately 2,000 patients under an Alternative Provider Medical Services (APMS) contract. The practice serves a diverse and relatively young population. Seventy per cent of residents are from black and ethnic minority communities and 59% per cent are aged between 15 and 44 years old.

In addition to St. Luke’s Practice, Lantern Health Community Interest Company (CIC) operates two other practices for the CCG. NHS Newham Clinical Commissioning Group is St Luke’s commissioning body.

The staff team at the practice are managed and supported by the Lantern Health CIC leadership team and include two long-term locum GPs (one female, one male) working nine sessions per week. In addition, there is a practice nurse who works 1.5 sessions per week, a part time female health care assistant working between one and two sessions every other week, a full time practice manager working across all three Lantern Health practices. A team of four reception and administrative staff work a mixture of part time hours at the practice.

The practice is open from 8.00 am to 6.00 pm each weekday except Thursday when they close at 1.00pm.

Clinical sessions are as follows:-

• 9:00 am - 12:00 pm; 3:30 pm - 5:30 pm (Monday, Tuesday, Wednesday)
• 9:00 am - 11:30 am (Thursday)
• 8:30 am - 11 am; 3:00 pm - 5:30 pm (Friday)

Appointments also occur between morning and afternoon surgery which include home visits, telephone consultations and urgent appointments for patients who need them. Appointments can be booked 4 weeks in advance by telephone or online. The practice has opted out of providing an out-of-hours service but offers an extended hours clinic every weekday until 9.30 pm and from 9 am until 12.30 pm on Saturdays through a network of local practices. Patients telephoning when the practice is closed are transferred automatically to the local out-of-hours service provider.

Updated 3 July 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at St Luke’s on 9 February 2016. The overall rating for the practice was Good. The full comprehensive report on the February 2016 inspection can be found by selecting the ‘all reports’ link for St Luke’s on our website at www.cqc.org.uk.

At our previous inspection on 9 February 2016, we rated the practice as requires improvement for providing safe services as the practice had no health and safety risk assessment in place. In addition, we found that the practice had not conducted regular Legionella or fire safety checks, and that premises and medical equipment cleaning had not been undertaken.

This inspection was an announced focused inspection carried out on 18 May 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 9 February 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection. At this inspection, we found that the practice had put in place a system to conduct regular Legionella and fire safety checks and had conducted a recent health and safety assessment. In addition, we found that the practice had implemented a cleaning schedule for the premises and for medical equipment. As a result of these findings, the practice rating remains as Good overall.

Our key findings were as follows:

• The practice had put in place a system of processes and practices to keep patients and staff safe. For example, the practice evidenced that fire safety and Legionella checks were now being conducted and that a schedule of cleaning for the premises and medical equipment was in place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 3 July 2017

The practice is rated good for the care of people with long-term conditions. As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.

Updated 3 July 2017

The practice is rated good for the care of families, children and young people. As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.

Updated 3 July 2017

The practice is rated good for the care of older people. As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.

Updated 3 July 2017

The practice is rated good for the care of working age people (including those recently retired and students). As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.

Updated 3 July 2017

The practice is rated good for the care of people experiencing poor mental health (including people with dementia). As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.

Updated 3 July 2017

The practice is rated good for the care of people whose circumstances may make them vulnerable. As the practice was found to be providing good services overall, this affected the rating of the population groups we inspect against.