Background to this inspection
Updated
5 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection took place on 16 September 2019 and was announced. The registered manager was given 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
What we did before the inspection
Before the inspection we reviewed all the information we held about the provider. This included the provider information return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the registered manager and a quality assurance consultant. We reviewed a range of records. This included three care files, staff recruitment, training and supervision information and other records relating to the management of the service.
After the inspection
We spoke with one person using the service, a relative and two staff.
Updated
5 November 2019
About the service
Crystalline Business Solutions is a service which provides support to people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were three people receiving personal care.
People’s experience of using this service and what we found
People felt safe and were supported by staff who knew how to protect them from abuse and avoidable harm. People received their medicines when they were due. People were protected from the risk and spread of infection.
Staff arrived for pre-arranged visits on time and stayed for the length of time agreed. People were supported by the right number of staff to meet their needs. People were supported by staff who were well trained and received regular supervision.
Staff followed the recommendations of external healthcare professionals to help people maintain their health. The registered manager and staff worked well with people, their families and the local authority which helped people to receive consistent care.
People's needs were assessed and they received care which met their needs. People were satisfied with the quality of care they received. Staff were kind and caring and treated people with respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff understood the responsibilities of their role. There were systems in place to obtain people's views and people knew how to make a complaint. There were systems in place to assess and monitor the quality of care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and update
This service was registered by the CQC on 11 April 2018 and this was the first inspection.
Why we inspected
We inspected Crystalline Business Solutions Limited on 16 September 2019. This was a planned inspection in line with our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.