We carried out a review of the data available to us about United Response - 29 Mayfair Avenue on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about United Response - 29 Mayfair Avenue, you can give feedback on this service.
United Response - 29 Mayfair Avenue is a residential care home that provides personal care and accommodation for up to four older people some of whom have learning disabilities
and autism. At the time of this inspection two people were using the service.
People's experience of using this service:
• The service was not consistently well-led. There were no robust quality assurance processes in place for the registered manager to monitor the quality of the services provided for people, including accuracy of care records and staff's training needs. We made a recommendation about this.
• Although staff were not supported to update their knowledge and skills in all areas required for their role, the registered manager took immediate action to address this.
• People’s communication aids required updating which the management team agreed to implement immediately.
• Care plans provided guidance for staff on how to mitigate the potential risks to people but more information was required on what were the specific risks to people and how it impacted on people.
• Staff undertook appropriate checks before they were employed by the service.
• People received the necessary support to manage their medicines safely.
• Staff followed provider’s procedures if they noticed people being at risk to harm or when incidents and accidents took place.
• The staff team were trained and applied the Mental Capacity Act 2005 (MCA) principles in practice as necessary.
• Staff assisted people with preparation of their meals or to attend their health appointments when necessary.
• Confidentiality principles were followed to ensure safe keeping of people’s personal information.
• People were treated with dignity, kindness and staff were respectful towards people’s privacy.
• Staff were aware of people’ communication needs and used verbal and body language to have conversations with them.
• Staff encouraged people to make decisions about their daily activities.
• Care plans were person-centred and individualised.
• People were encouraged to make complaints which were addressed accordingly.
• Staff planned to have conversations with people about their end of their lives wishes.
• Staff felt that the registered manager was responsive and guided them well.
• There were shared responsibilities between the staff team to ensure good care delivery for people.
Rating at last inspection:
This was the first inspection of the service after they changed their provider from Richmond Homes and Lifestyle Trust to United Response in May 2018. At the last inspection on 22 March 2016, the service was given an overall rating of Good with requires improvement in well-led.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspection will be planned in line with our re-inspection programme. If any concerning information is received, we may inspect the service sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk