24 April 2015
During a routine inspection
Dennett’s Support is a care home which provides accommodation and personal care for up to four people with mental health needs. At the time of our inspection three people were living at Dennett’s Support.
This inspection took place on 24 April 2015 and was unannounced.
The registered provider is an individual and is in day to day charge of the service. The service does not have a condition of registration that they must have a registered manager.
People who use the service were positive about the care they received and praised the quality of the staff and management. Comments from people included, “ I feel safe here, staff provide support if I need it” and “There is nothing I would change to make things better”
People told us they felt safe when receiving care and were involved in developing and reviewing their support plans. Systems were in place to protect people from abuse and harm and staff knew how to use them.
Staff understood the needs of the people they were supporting. People told us staff provided support with kindness and compassion.
Staff were appropriately trained and skilled. They received a thorough induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service. The staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.
The service was responsive to people’s needs and wishes. People had regular group and individual meetings to provide feedback and there were robust complaints procedures. One person told us “I am able to raise any concerns at the house meeting, they (staff) would sort out any problems ”
The provider assessed and monitored the quality of care. The service encouraged feedback from people and their relatives, which they used to make improvements.