We carried out a review of the data available to us about SureCare Newcastle and North Tyneside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Newcastle and North Tyneside, you can give feedback on this service.
SureCare Newcastle and North Tyneside is a domiciliary care agency. It provides personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 30 receiving personal care at the time of the inspection.
People’s experience of using this service and what we found
SureCare Newcastle and North Tyneside provided a reliable service. People were supported by a small team of consistent staff. People told us staff were caring and respectful. Staff were punctual and had always attended planned visits.
People’s needs were assessed and care was planned to meet their preferences and choices. Staff were given very detailed information to support people. People received their medicines as prescribed. They were supported to eat and drink things they enjoyed and to access healthcare services when they needed to.
Staff were trained and competent. Their skills and understanding were regularly checked to make sure they could carry out their role. They understood their responsibilities in mitigating risks and keeping people safe. Safe recruitment procedures had been followed.
The registered manager was well respected by people, relatives, and staff. They had put in place processes and systems to make sure the service provided good quality care. They kept up to date with best practice, and trialled new ways of working to continually improve.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Records related to the Mental Capacity Act (2005) were not always clear, however the registered manager addressed this during our inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 April 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.