Updated 24 March 2020
Care UK was founded in 1982, and the company is a large UK based independent provider of health and social care.
Coventry and Rugby Out of Hours Service is the registered location for services provided by Care UK (Urgent Care) Limited. It provides out of hours (OOH) primary medical services to patients in Coventry, Rugby and surrounding areas in the counties of Warwickshire and the West Midlands.
The population of this area is approximately 490,000. There are areas of high deprivation and life expectancy is lower for males and females compared with the England average. 76% of the population are from a white background, 16% of patients are from an Asian background, and the remaining 8% of the population originates from black, mixed or other ethnic groups.
The service is contracted by the Coventry and Rugby Clinical Commissioning Group (CCG) to provide OOH primary medical services to those requiring immediate and necessary treatment when GP practices are closed. This includes overnight, and during weekends and bank holidays.
Patients access the service through the NHS 111 telephone service. Depending on their needs patients may be seen by a clinician at one of the two primary care centres, receive a telephone consultation, or receive a home visit.
The service employs a range of staff including male and female GPs, nurses, management and governance staff, administrators, drivers, and reception staff.
OOH services are provided at two operational sites:
- City of Coventry Health Centre, Stoney Stanton Road, Coventry CV1 4FS (services provided 6.30pm to 8am weekdays; 24 hours at weekends and bank holidays).
- Hospital of St Cross, Barby Road, Rugby CV22 5PX (services provided 6.30pm to 11pm weekdays, 24 hours at weekends and bank holidays).
Both operational sites are well served by local bus networks and there is accessible parking. The sites and facilities are accessible to wheelchair users.
We visited both operational sites as part of this inspection.
The service’s headquarters and administrative offices are located at George Eliot Hospital, College Street, Nuneaton, Warwickshire CV10 7DJ. No OOH services are delivered to patients by the provider this site.
The provider is registered with CQC to deliver the following regulated activities:
- Transport services, triage and medical advice provided remotely.
- Treatment of disease, disorder or injury.
Care UK (Urgent Care) Limited has other locations registered with CQC including additional OOH services, walk-in centres and NHS 111 telephone-based services.