Updated 19 March 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was carried out by an adult social care inspector.
Service and service type: Daily Living Care is a small domiciliary care agency. The owner provider is the registered manager who also undertakes care calls to people. The provider's husband is the nominated individual and also undertakes care calls to people.
The service had a manager registered with the Care Quality Commission. This means that they, as manager and provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service 48 hours' notice of the inspection visit in line with our methodology for inspecting this type of service. Inspection activity started on 8 March 2019 and ended on 12 March 2019. On 11 March 2019, the inspector conducted telephone interviews with two people who were receiving care from the service and spoke with two people’s relatives. We visited the office location on 12 March 2019 to meet with the registered manager and care staff; and to review care records and policies and procedures.
What we did: Before the inspection we reviewed information held about the service including any notifications we had received. A notification must be sent to the Care Quality Commission every time a significant incident has taken place. We had not received any concerns about the service.
We reviewed a range of records. This included two people's care records and one person's medicine records. We also looked at two staff files around staff recruitment, various records in relation to training and supervision of staff, records relating to the management of the agency and a variety of policies and procedures developed and implemented by the provider.