The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff kept good care records and managed medicines well. The service managed safety incidents well and learned lessons from them.
Staff provided good care and treatment and gave patients pain relief when they needed it. The registered manager monitored the effectiveness of the service and made sure staff were competent. Staff supported patients to make decisions about their care, and patients had access to information to inform their decisions.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.
However:
Not all consultants were up to date with mandatory training. However, training was provided by the host trust and face to face training had been impacted by the Covid-19 pandemic. The registered manager had oversight of mandatory training for all partners.